IT leadership for finance-regulated firms
We take ownership of your IT, security and compliance posture, so your leadership team can focus on the business, not the technology.
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Dedicated to your success
AI that enhances your team, never replaces them
We use AI behind the scenes, automating Microsoft 365 workflows, ticket routing, reporting. Your people stay on the work that matters.
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Dedicated to your success
Results that speak for themselves
Verified in HaloPSA Thermometer.
*Full statistics available on request.15 to 25 minutes for in-contract clients.
Full refund on Novix-delivered services if we miss the mark.
Managed IT & Security
- One integrated service. We don't split IT from security because attackers don't.
- Helpdesk, network, and Microsoft 365 management
- Cyber Essentials baseline, monitoring, and backup
- Phishing simulations and vulnerability scanning
Strategic IT Leadership
- Fractional CIO and CTO function for firms that need direction, not just tickets resolved
- Quarterly roadmap aligned to your firm's compliance posture
- Vendor strategy and cost rationalisation
- Audit and document what you have before we touch it
AI & Automation
- AI in the engine room. Automating repetitive work across your technology environments
- Microsoft 365 workflow automation
- Service desk and reporting automations
- Your team gets time back. Your employees still talk to humans, because they're our clients too
Novix IT
We refuse to inherit chaos and maintain it
Most IT providers will accept whatever they find and patch around it. We take a different view. Before we take ownership, we audit what you have. We document it. We tell you what's working, what's exposed, and what to fix first.
It's a slower start. Our clients tell us it's the difference between an IT provider and an IT partner. You stop guessing. Your leadership team gets the same clarity on IT that your finance team has on the books.
What sets Novix IT apart from the rest
AI-Powered Technology
AI never gets between us and you, or between you and your clients. It works on the repetitive backend, freeing your team for what matters.
Education-Led Approach
We don't keep your IT a mystery. Quarterly reviews walk you through what's working, what's exposed, and what's next, in plain English. Your team learns alongside ours.
Personal Continuity
Real names, not ticket numbers. The team that handles your IT today is the team that handled it last quarter and will handle it next.
Proven Results
Average ticket resolution times below industry benchmark, with quarterly reviews proving it. Every quarter we show you what changed, what worked, and what's next.
Everything you need to know about our services
Audit. Plan. Operate.
This isn't a sales discovery call. It's a working session with your team where we map your current setup, your risks, and the dependencies most providers leave undocumented. You finish the audit knowing more about your IT than you did when we started.
We turn the audit into a plan with quarterly milestones. Each item names what gets done, who does it, and what changes for your business. Compliance work, infrastructure improvements, and automation opportunities all sequenced so the highest-risk items move first.
Day to day, your team raises tickets and we resolve them. Behind that, we run the security baseline, manage your Microsoft 365, and watch for risks before they become incidents. Every quarter we walk you through what changed, what's coming, and what decisions you need to make.
IT Services & AI Solutions
What our clients say about working with Novix IT
Andrew F.
Without doubt the best in the business! Recently my laptop sound stopped working and having had no luck with some of the biggest IT names, Novix IT were able to resolve it in less than an hour. Highly recommended!
Patricia G.
Fantastic response for a last minute request. Patient and understanding and also trusting of my work with Autodesk. Thank you!
Scott R.
Ricci was very knowledgeable and friendly at sorting out my ticket.
Will W.
Euan and the team are always quick to respond and resolve issues regardless of the deemed importance. The responsiveness and dialogue is always reassuring.
Alan W.
Professional, attentive and diligent staff providing excellent, effective IT services. Highly recommended.
Jason C.
Great and easy fix as always.
Scott H.
Novix IT have been incredible at future proofing our company IT. Through security enhancements, staff training and a personal and friendly approach, they have become the IT partner that we wouldn't hesitate to recommend to other companies.
Tia C.
Ricci was very helpful and resolved my request quickly (same day). Very happy with the outcome.
Richard E.
Thanks for sorting this so swiftly.
Simple, transparent pricing.
No hidden fees, no surprises. Choose a plan that fits where your business is on its technology journey.
All our plans include:
- Full-service helpdesk
- Managed network & security
- Microsoft 365 management
- Cloud backup & monitoring
- Quarterly strategy sessions
- No auto-renew contracts
- Free initial consultation
- 90-day money-back guarantee
Launch
Foundational managed IT for businesses establishing solid foundationsBase services
- Asset & vendor management
- Onboarding / offboarding
- Patch management
- Compliance alignment
£40/user/mo
Get startedBuild
Adds the cyber resilience layer for firms that need to be audit-readyLaunch plus:
- Dark web monitoring
- Phishing simulations & training
- Vulnerability scanning
- Intrusion detection & response
£50/user/mo
Get startedScale
Senior leadership and security operations for regulated firmsBuild plus:
- Fractional CIO / CTO
- Cyber Essentials monitoring
- Real-time security monitoring
- 24/7 security operations team