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Fully managed IT and security, run by one accountable team.
Devices, identity, email, backup, monitoring and the day-to-day support your people rely on, managed as one controlled environment rather than a collection of suppliers.
For a wealth management or accountancy firm, IT is not a back-office convenience. It is where client correspondence lives, where regulated records are kept, and where a quiet misconfiguration can turn into a continuity or compliance problem. Most firms we meet are not short of technology. They are short of a single team that owns the whole of it and can explain, in plain terms, how it is run.
That is what managed IT means at Novix. We take ownership of the environment, not just the parts that are convenient. Identity, access and the security configuration sit in the same conversation as devices and support, because separating IT from security is where risk hides. When we take a firm on we document what exists, remove what is not used, and bring the configuration to a standard we are prepared to put our name against. We refuse to inherit chaos and maintain it.
- Devices managed and kept up to date: enrolment, patching and the security baseline that keeps every laptop and desktop to the same standard
- Identity and access run centrally: multi-factor authentication, conditional access, and a controlled joiner and leaver process so the right people reach the right systems
- Independent backup of Microsoft 365 and server data, so deleted or corrupted information can be restored well beyond the built-in retention windows
- Monitoring and maintenance that catch problems early and keep the environment consistent, rather than waiting for something to break
- Day-to-day support from the same team that manages your environment, with an initial response window of 15 to 25 minutes for in-contract clients
- Strategic input on where technology is taking the firm, so decisions are made ahead of renewals and growth rather than under pressure
Managed IT sits inside our managed service plans rather than being sold piece by piece, so the security baseline, support and management come together under one agreement. Each plan builds on the last: Launch covers fully managed IT with a core security baseline, Build adds the wider security tooling, and Scale adds fractional CIO or CTO input for firms that want technology represented at leadership level. Everything we deliver is covered by the 90-day money-back guarantee on Novix services.
We are a Microsoft Solutions Partner and Cyber Essentials Plus certified, with ISO 27001 certification in progress for 2026, and the standard we run is built to keep client environments aligned with both. If you want to see how the management, security and support are split across the tiers, the plans page sets it out side by side.
faq
Questions leadership teams ask about managed IT
The whole working environment, not a list of separate products. Devices and their security, identity and access, email and document storage, backup, monitoring and patching, and the day-to-day support your team calls on. Because IT and security are one environment, we manage them as one, rather than leaving the security configuration as someone else's problem.
We start by documenting what exists rather than rebuilding from scratch. You see what is in place, what is unused, and where the gaps sit, before anything changes. From there we bring the environment to a standard we are prepared to put our name against. We refuse to inherit chaos and maintain it, so the early work is about removing complexity, not adding to it.
For a regulated firm, a large part of what compliance asks lands on IT: who can access client data, how it is retained, how identity is controlled, and whether the configuration can be evidenced. We are not a compliance consultancy, but we run and document the environment so questions from auditors, the FCA or the ICO are answered with evidence rather than assurances.
For in-contract clients the initial response window is 15 to 25 minutes. The team that answers is the same team that manages your environment, so you are not explaining your setup from scratch each time. Where a problem keeps recurring, we fix the cause rather than the symptom.