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our plans
IT and security, costed clearly and run as one service.
We bring IT and security under one accountable team, on a plan you can read on a single line. Three packages, priced per user per month, so the cost scales with your firm rather than with a quote you cannot follow.
Each plan builds on the one before it. Start where your firm is today, and move up when your obligations call for it, not before.
Every plan includes
- One accountable team for IT and security, never two separate conversations
- A quarterly strategic IT roadmap and regular reporting
- Plain per-user billing with no jargon and no onboarding fee
- 90-day money-back guarantee on Novix-delivered services
- Delivered by a Cyber Essentials Plus certified, Microsoft Solutions Partner
Launch
For a firm that wants IT run properlyBase services
- Full-service helpdesk, business hours
- Managed network and 24x7 monitoring
- Managed security and firewall
- Cloud backup for Microsoft 365
- Microsoft 365 management
- Quarterly strategy sessions
£40/user/mo
See the Launch plan
Popular
Build
For most regulated firmsEverything in Launch, plus
- Dark web monitoring
- Password manager
- Phishing simulations and training
- Incident response planning
- Vulnerability scanning
- Intrusion detection and response
£50/user/mo
See the Build planScale
For firms that need governance and oversightEverything in Build, plus
- Fractional CIO or CTO
- Cyber Essentials monitoring and compliance
- Managed SIEM
- 24/7 Managed Security Operations Centre
£60/user/mo
See the Scale plan
the climb
Three plans, one mountain
The photographs on these pages are not decoration. Our plans work like a route up a mountain. Launch, Build and Scale are points on the same trail, each one further up than the last. You start where your firm is today and climb higher as your obligations grow, on a path that has already been mapped.
Launch sets your footing, with managed IT and a solid security baseline. Build takes you onto steeper ground, adding the human risk and incident response layer. Scale carries you to the higher reaches, with leadership, compliance monitoring and round-the-clock security operations. For firms going further still, our product sheet covers the specialist work beyond Scale. Wherever you stand on the route, the principle holds: you are not climbing alone. We take you up.
It is a Scottish way of looking at it. Munros, Scotland's mountains over three thousand feet, are climbed in stages, with the right kit, a clear route and someone who knows the ground. We run IT the same way, as steady, planned progress with the next step always in view.
What sits in each plan
Every plan is built from the same managed services, grouped the way we run them. Launch covers the full managed IT and core security baseline. Build adds the human risk and incident response layer. Scale adds leadership, compliance monitoring and round-the-clock security operations. The table below shows where each capability sits.
| What is included | Launch £40 /user/mo | Popular Build £50 /user/mo | Scale £60 /user/mo |
|---|---|---|---|
| Managed IT, network and core security | |||
| Full-service helpdesk and business hours support | Included | Included | Included |
| Emergency response and patch management | Included | Included | Included |
| Asset inventory, vendor management, onboarding and offboarding | Included | Included | Included |
| Quarterly strategy sessions and compliance alignment | Included | Included | Included |
| Server support and 24x7 network and infrastructure monitoring | Included | Included | Included |
| Managed firewall, endpoint protection and response | Included | Included | Included |
| Advanced email security, DNS filtering and privileged access management | Included | Included | Included |
| Cloud backup for Microsoft 365 and server backup monitoring | Included | Included | Included |
| Microsoft 365 management and licence procurement | Included | Included | Included |
| Human risk and incident response | |||
| Dark web monitoring and password manager | Not included | Included | Included |
| Phishing simulations and cyber security training | Not included | Included | Included |
| Incident response plan and security policy management | Not included | Included | Included |
| Vulnerability scanning and intrusion detection and response | Not included | Included | Included |
| Leadership, compliance and 24/7 operations | |||
| Fractional CIO or CTO | Not included | Not included | Included |
| Cyber Essentials monitoring and compliance | Not included | Not included | Included |
| Managed SIEM | Not included | Not included | Included |
| 24/7 Managed Security Operations Centre | Not included | Not included | Included |
What every plan includes beyond the features
The numbers on this page are what an average small business client would expect to pay. Your own figure depends on which services you need and how your firm works, which we confirm before anything is signed. Whichever plan you are on, the same commitments apply.
- A quarterly strategic IT roadmap. Your IT needs a plan for the future, so each quarter we review what is working and what is not and set out our recommendations to keep your firm productive and secure.
- Regular reporting, as often as you want to review it, so the state of your IT and security is never a mystery.
- Access to people who know cyber security, Microsoft 365, automation and AI, treated as one conversation rather than handed between teams.
- One accountable team. We refuse to inherit chaos and maintain it, so when we take a firm on we document what exists and bring it to a standard we will put our name against.
What the monthly fee does not cover
We would rather be plain about the edges of the service than surprise you later. The following sit outside the monthly plan and are quoted and agreed before any work starts.
- Non-standard support requests, including out-of-hours or emergency work and assistance for systems not covered by your plan.
- Hardware and consumables. Devices, networking equipment, peripherals and office consumables are supplied and charged separately.
- Project-based and specialist work, such as major migrations or infrastructure overhauls, third-party software licensing, and bespoke development or automation.
- Training or consultancy beyond the day-to-day support and guidance in your plan, such as large workshops or extended consultancy.
Pricing without the small print
We think managed IT costs should not be a secret, which is why the figures are on the page rather than behind a form. Three things hold true on every plan.
- No onboarding fees. We invest the time to get you set up properly because we are in this for the long term.
- A 90-day money-back guarantee on Novix-delivered services. If you are not happy with our work in the first 90 days, you can ask for a refund of those fees.
- Simple billing. Your monthly invoice is written in plain language, not lines of jargon.
faq
Questions firms ask about our plans
Every plan is priced per user, per month: Launch at £40, Build at £50 and Scale at £60. You pay for the people who use the service, the figure is the same every month, and the invoice is written in plain language. The prices here are the standard rate for an average small business; the right plan and any project work depend on your firm's situation, which we confirm before you commit.
Launch suits a firm that wants its IT and core security managed properly by one team. Build adds the human risk and incident response layer that most regulated firms need, which is why it is the plan most firms choose. Scale adds fractional CIO or CTO leadership, Cyber Essentials monitoring and a 24/7 Security Operations Centre for firms that need that level of governance. We will tell you plainly which one fits.
No. We do not charge an onboarding fee. We would rather invest the time it takes to set your firm up properly and earn a long-term relationship than start it with a bill. Onboarding covers documenting what you have, bringing the configuration up to our standard and getting your team onto the service.
If you are not happy with the service Novix delivers within the first 90 days, you can ask for a refund of the Novix-delivered service fees. The guarantee covers our own work, not third-party costs such as software licences, hardware or subscriptions, which we pay out to suppliers on your behalf.
The monthly fee covers day-to-day support and the managed services in your plan. It does not include hardware and consumables, large project work such as major migrations or infrastructure overhauls, third-party software licences, or out-of-hours and emergency work for systems outside your agreement. Anything outside the plan is quoted and agreed before we start, so there are no surprises on the invoice.